Regional client relationship manager opportunity is available please apply here for both opportunities.

EMS is an international organisation currently expanding operations to Singapore. We are looking for enthusiastic, pro-active, driven individual with distinctive qualities and educated to a degree level to join us as Experienced Regional customer relationship account manager.

These individuals will need to work well with others in a challenging environment, within a professional, motivated, and multi-cultural team around the world. 

The applicants are required to have the right to work in Singapore.

Key Qualifications / Experience 

A minimum of 3 years experience in Client relations, Sales and  or financial organisation.
Experience in Payroll, Global Mobility and working in an international environment would be a benefit
Educated to a degree level
Excellent verbal and written communication skills in english and ideally some of Asian languanges 
Great analytical and numerical skills
Proficient in Microsoft office package, particularly Excel
Organised and methodical with a great attention to detail
A quick learner with the ability to prioritise and multi-task
Highly motivated and responsible
Ambitious and proactive, a great team-player
Exceptional admin skills
Additional languages would be a benefit
Key Responsibilities / Tasks

You are responsible to the Operations Manager based in London for the following:

Development and maintenance of positive working relationships with clients through regular communications
Liaison with APAC clients and EMS In country Providers to ensure information is correctly received and that payroll is processed in an accurate and timely manner

Management of data acquisition from clients, processing and administration of client payrolls
Mediating discussions between EMS asia based partners and clients
Management of payments on an international payments platform
Management of the respective country’s reporting & statutory filings as required for each client in conjunction with the specific In Country Partners

Undertaking of monthly internal and external report reconciliations of APAC client accounts
Assisting in the development and maintenance of  global  payroll administration policies and procedures manuals when required
Provision of status reports that are specific to client’s requirements concerning the delivery of global payments and payroll
Adherence to client contract terms and conditions and service level agreements

Reporting regularly to USA and UK based Account Manager and highlighting any issues/inconsistencies in a prompt manner
Ensuring that you are fully aware of the company requirements detailed in the Operations Manual, Security Manual and the Employee Handbook
Attending transition meetings with the Transitions team, drafting meeting minutes and reports, addressing any required actions following meetings

You will be provided with structured training and support during your induction. You are to consult with the Operations Manager and request any further training if this is necessary.

This is a fantastic role for a bright, motivated and confident individual looking to extend experience in APAC Account Management within the Global Payroll and Mobility service industry.

You will be a member of a great Global team consisting of various account managers and will benefit from an excellent range of training and development opportunities. Adaptability, flexibility and enthusiasm will be key to your success.

you should be able to be independent and self-motivated, while representing our Singapore office and should be able to work alone until Singapore office will grow. 

To apply please send your CV and Covering Letter to the email provided.

Job Type: Full-time

Salary: From SGD  4000/month 


Required education:

Bachelor’s, HND or equivalent
Required experience:

Account Management, Sales or Customer relations: 3+ years


Expatriate Management Services Ltd (EMS), part of the EMS Group, is based in the City of London and provides services which encompass the complete end to end business process, comprising Global Payroll, International HR and Assignment Management, payments, Tax, accounting and Information Management to clients around the World.