Customer Service Associates at OutSystems are champions in customer facing and the visible part of OutSystems in helping them solve their problems. You will also interface with multiple teams inside our company like Technical Support, Cloud and Sales Operations or Professional Services, so that you may advocate on behalf of our customers.
As you come in, get ready for an initial ramp-up program, in which we will prepare you to deal with every interaction challenge you might face. Besides that, you’ll always have skilled fellow resources prepared to help you at anytime. We believe in growing our people, so we are preparing you to grow and maximize your potential – in this, or in other parts of our organization.
Challenges and responsibilities
As a Customer Service Associate you will be working in areas such as:
- Handle calls, emails and chat sessions with our Worldwide customer base;
- Register and triage technical challenges and business issues related to the OutSystems Platform;
- Query the Knowledge Base to find immediate response to known problems;
- Route the issues to the second line teams, and monitor the responses to these incidents to observe agreed Service Levels;
- Update the customers about pending incidents, managing their expectations on the time to solution and progress status;
- Advocate for customers and help define ways to continually add value to the customer experience.
All this work has the goal of enabling the success of OutSystems customers. You are part of this experience and your contribution is a game-changer!
- Available to work in shifts;
- Fluent English verbal and written skills;
- General business computing skills;
- Passion for people interaction and technology;
- Friendly and helpful approach to customers going through difficult situations;
- General interest in problem-solving and troubleshooting;
- Able to work in a creative (and fun) environment under minimal supervision;
- Proactive attitude, suggesting new ways to do things better. Lead the change;
- Team player with great work ethics and accountability.
Bachelors or Masters Degree in a related field.
Working as Customer Service Associate means you will be required to master several technologies. The major requirements for this position include:
- Knowledge of problem tracking or ticketing systems;
- Telephony, email and chat proficiency;
- Business document writing, editing and management;
- Good understanding of search syntax to find the right content in technical repositories.
As part of Customer Service, team members are eligible to get:
- Premium compensation, i.e., premium lump sum added to your base salary just for belonging to this group;
- Extra compensation part of the operational routines (24/7 shifts).
What we have to offer you?
Open work spaces, free yogurts and fresh fruit everyday, all the coffee you can drink, company parties as fun as a ride to Disneyland – yes, we got that covered. But, the more important things you can get from OutSystems are:
- A solid company that still keeps growing, changing and innovating, and giving teams room to be proactive and creative;
- Real career opportunities – be it promotions or the opportunity to join a different team within the company;
- Work colleagues that are as smart, hardworking and driven as you – and spread all over the globe;
- Company culture that is based on transparency, teamwork and excellence (as promised in The Small Book of the Few Big Rules and delivered everyday).
Are you ready for the next step in your career? Then we’d love to hear from you!
OutSystems provides the most trusted platform for low-code application development, allowing companies to easily build web and mobile applications, integrate it with existing systems, and add their own custom code when needed. We are able to build customized enterprise-grade apps in a breeze, sky-rocketing our customers towards digital transformation and taking the pain out of the software development process.
We are a recognized industry leader, trusted by hundreds of companies from 22 industries across 33 countries. Don’t believe what we say? Go and see for yourself what our happy customers have been saying about us.