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HNW Centre Executive

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Job Detail

  • Job ID 3161
  • Position Level  Executive
  • Experience  Less Than 1 Year
  • Job Functions  Call Centres/ Telemarketing/ Customer Service
  • Qualifications  GCE 'N' or 'O' Level

Job Description

Job Summary:
The Centre Executive supports the Centre Manager in the daily end-to-end operations, coordination, and client experience of our High Net Worth (HNW) Centre.

This role is to ensure that the Centre operates seamlessly within mall-designated hours, delivers private banking–level standards, and supports both corporate and agency-led activities.

 

Key Responsibilities:

  1. Centre Operations
  • Ensure the Centre is operational during designated mall operating hours.
  • Manage daily opening and closing readiness of the Centre.
  • Ensure the overall environment, professionalism, and service standards reflect a premium private banking experience.

 

  1. Events & Activities Coordination
  • Assist to coordinate all corporate and agency events held at the Centre.
  • Liaise with vendors and internal support teams to ensure smooth event delivery.
  • Oversee event-day operations including guest flow, room readiness, and on-site coordination.

 

  1. Meeting Room & Booking Oversight
  • Ensure that meeting room bookings are properly managed and executed.
  • Ensure well-co-ordinated room reservations to ensure optimal utilisation and no booking conflicts.
  • Ensure all meeting rooms are prepared and presented professionally prior to each session.

 

  1. Client & Guest Experience Management
  • Personally usher guests, clients, and candidates into the holding area or meeting rooms when required.
  • Ensure every guest experiences a seamless, warm, and professional welcome.

 

 

Qualifications:

  • Minimum 1–2 years of relevant experience in hospitality, customer service, luxury retail, or lifestyle services
  • Fluent in English and Mandarin
  • Experience working with VIP or premium clientele is an advantage
  • Strong interpersonal and communication skills
  • Well-organised, detail-oriented, and service-focused
  • Able to work flexible hours, including evenings and weekends
 
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