Overview

Responsibilities for Customer Service Sales

* Perform informal and formal needs assessments for each customer to recommend appropriate goods and services

* Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

* Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times

* Foster a positive and pleasant working relationship with the team

* Familiarise with current information about services and products available for customers

* Accurately record customer demographics, sales orders, or other information digitally or in written form

* Communicate with clients in English and Mandarin

 

Qualifications

* Customer service or sales experience preferred

* Ability to cooperate with and support other members of the team

* Strong verbal communication skills in the English language

* Willingness to interact daily with customers from a wide range of cultures and backgrounds

* Must be comfortable working as a team as well as independently

* Good sense of organization and keen attention to detail

* Knowledge of customer service best practices and desire to participate in trainings and professional development

* Ability to perform well in a fast-paced working environment

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