Overview

Responsible for scheduling, assigning, and ensuring successful delivery (i.e. installation/defects work) of confirmed sales work orders. To provide post-sales customer service to customers.

Job Description:

• Schedule confirmed work orders received from Sales Team with customers for delivery & installation/ servicing
• Disseminate confirmed schedule to the Installation & Defects (I&D) team and make necessary arrangements to ensure manpower are properly assigned and customers are well-informed
• Coordinate with Logistics & Warehouse on product/material arrival and their pick-up arrangement
• Manage all issues arising from I&D process according to SOP(s).
• Ensure completion of I&D works by collating acknowledged documents from I&D team
• Investigate causes of customer complaints, document account and provide excellent customer service recovery
• Manage all post-sales queries, requests & feedback (via email, fax, call) according to SOP(s)
• Release memo/ notifications for Service Support Dept.

Job Requirements:

• Min. 1 year in performing similar role 
• Preferably has experience in similar industry (Training will be provided)
• Good interpersonal and communication skills. Able to work effectively as a team player and independently
• Customer service oriented
• Proficient in English, both oral and written
• Proficient in Microsoft Office

Others: 

• 6 day work week
• Preferably if able to start work immediately
• Office at Tuas
• Transport is provided at designated MRT stations